Returns & Exchanges

At Charms Official, we want you to love your fashion finds, which is why we offer a seamless 30-day return and exchange policy for all unworn items with original tags attached. Simply follow our streamlined process to ensure your style journey remains effortless and satisfying.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.

• 3.
  Print and Ship

  Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our warehouse receives and inspects your return, your refund or exchange will be processed within 5-7 business days to your original payment method.